The Pensions Ombudsman continues to hand down a number of important decisions. These are relevant for trustees and sponsoring employers of pension schemes and their professional advisers.

Our top takeaways from our latest Pensions Ombudsman Update include:

  • As the cost-of-living crisis looms, what factors can schemes take into consideration when debating discretionary increases?
  • The interplay between legislation and public sector scheme regulations – and avoiding a minor error adding to a member’s complaint
  • While a trustee decision may have been properly made, an award can still be made if the administration of the process was poor
  • How good governance is vital; a difficult case still requires thorough investigation

Plus – be aware of some recent news and publications from the Ombudsman.


This publication is intended for general guidance and represents our understanding of the relevant law and practice as at December 2022. Specific advice should be sought for specific cases. For more information see our terms & conditions.

Date published

01 December 2022



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