Our top takeaways from our latest Pensions Ombudsman Update include:

  • Know your automatic enrolment duties, and act on them; failures are unlikely to be excused
  • Review whether you are exercising discretions properly, and avoid decisions being overturned
  • Ensure you communicate scheme changes well, and to the right people
  • Check your scheme’s implementation procedures for pension sharing orders
  • Follow up with members when they raise concerns about potential benefit errors

Plus – be aware of some recent publications from the Ombudsman.

Date published

04 May 2022

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