Pensions Ombudsman Update

Key areas covered in this edition include:

• Change of position defence partially upheld to avoid repayment of overpaid sums;
• Employer fails in error to automatically enrol eligible jobholder due to misunderstanding on auto-enrolment "Tiers";
• No award for non-financial injustice following a minor delay in providing scheme rules; and
• Scheme rules takes precedence in conflict between provisions in past communications.

Download the latest edition to find out more details and the impact of these decisions.