Schemes should update their processes promptly following updated guidance;
No right to additional pensionable service granted by employer’s letter that was “open to interpretation”;
Trustee exercised its discretion properly when considering if an individual was within the class of potential beneficiaries of death benefit;
Trustee ultimately responsible for the administration of the Scheme, and liable to pay award to member following confusing information sent by Administrator; and
Employer’s decision regarding the appropriate level of incapacity retirement benefits was not improperly reached