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Despite a return to physical stores, the market share of online will remain elevated even after the pandemic and play an even more important role in retail.
Our latest research among the UK’s top 100 retailers reveals that IT and digital capabilities are failing to keep pace with demand, and the challenges and opportunities with improving the omnichannel experience.
As well as protecting the future of the physical high street, retailers need to consider whether their current infrastructure and investment strategies provide solid enough foundations for an increasingly busy “virtual high street”.
Read the report to discover:
07 June 2021