Retail Agility: The Long Game

The triple effect of Brexit, the pandemic and the war in Ukraine has driven supply chain costs to new heights and revealed areas of over-reliance and inefficiency in global supply networks.

According to our latest research among the UK’s top 100 retailers, the vast majority (87%) do not believe things will go back to how they were before the global supply chain crisis began.

Despite the many widely-publicised issues with supply chains, two thirds (62%) of retailers also say consumers are demanding higher availability and quicker deliveries.

In this report – featuring a comment from John Foster, Director of CBI Policy Unit, and expert analysis from our lawyers – we take a closer look at the areas where retailers are being forced to adapt and where they are investing, including:

• Cost management

• Supplier management

• Transport and near-shoring

• Staffing, robotics and automation

• Warehousing and logistics