If you are a client of TLT and you wish to make a complaint regarding the service provided by TLT, find out more information on how to do this in our Client complaints policies below:

• Client complaints policy - England and Wales
• Client complaints policy - Scotland
• Client complaints policy - Northern Ireland
• Client complaints policy - Republic of Ireland

If you are a customer of one of our lender clients and you wish to make a complaint regarding the service either provided by TLT or our lender client, more information on how to do this can be found in our Customer complaint handling procedure.