Pensions Ombudsman Update

• Know your automatic enrolment duties, and act on them; failures are unlikely to be excused
• Review whether you are exercising discretions properly, and avoid decisions being overturned
• Ensure you communicate scheme changes well, and to the right people
• Check your scheme’s implementation procedures for pension sharing orders
• Follow up with members when they raise concerns about potential benefit errors

Plus – be aware of some recent publications from the Ombudsman.