Pensions Ombudsman Update
May 2022
- Know your automatic enrolment duties, and act on them; failures are unlikely to be excused
- Review whether you are exercising discretions properly, and avoid decisions being overturned
- Ensure you communicate scheme changes well, and to the right people
- Check your scheme’s implementation procedures for pension sharing orders
- Follow up with members when they raise concerns about potential benefit errors
Plus – be aware of some recent publications from the Ombudsman.
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