Pensions Ombudsman Update
September 2021
- Change of position defence partially upheld to avoid repayment of overpaid sums;
- Employer fails in error to automatically enrol eligible jobholder due to misunderstanding on auto-enrolment "Tiers";
- No award for non-financial injustice following a minor delay in providing scheme rules; and
- Scheme rules takes precedence in conflict between provisions in past communications.
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