Pensions Ombudsman Update
February 2022
- Schemes should update their processes promptly following updated guidance;
- No right to additional pensionable service granted by employer’s letter that was “open to interpretation”;
- Trustee exercised its discretion properly when considering if an individual was within the class of potential beneficiaries of death benefit;
- Trustee ultimately responsible for the administration of the Scheme, and liable to pay award to member following confusing information sent by Administrator; and
- Employer’s decision regarding the appropriate level of incapacity retirement benefits was not improperly reached
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