Retail Agility

We surveyed 100 of the UK’s leading retailers to analyse the growing impact of retail crime. This report explores how retailers can combat this issue by adopting cutting-edge technologies, prioritising workforce well-being, and fostering collaboration across the sector. From shoplifting to cyberattacks, we address both the physical and digital threats, offering strategies to mitigate risks and navigate legal challenges. 

Read the report.

People

Employees are paying a heavy price for the rise in retail crime.

Our survey revealed that 50% of retailers state there’s now an increased need for training and development, whilst 44% of retailers have seen increased turnover, and 42% face recruitment difficulties.

Financial

Increases in business rates, National Insurance contributions and the National Living Wage, will significantly impact retailers.

To manage these costs, many retailers are planning to pass these costs directly to consumers through higher prices.

Legal and regulatory

New legislative measures, such as the standalone offence for attacking shopworkers, aim to curb violence in retail environments.

While these efforts are a positive step towards protecting frontline staff, there are still significant legal risks for businesses.

The impact on people

• 29% of retailers reported a rise in staff anxiety and depression.
• 100% of grocers surveyed reported physical abuse.
• 44% of retailers have seen increased staff turnover.
• 42% of retailers face recruitment difficulties.
• 41% of retailers reported higher staff absenteeism.

The financial impact

• 42% of retailers plan to increase product prices specifically to offset crime-related expenses.
• 63% of retailers have increased their security budgets.
• 48% of retailers expect to pass increased expenses onto consumers through higher prices.

The legal and regulatory risks

• 43% of retailers are struggling to understand evolving legal risks and legislation.
• 63% of retailers find compliance with health and safety regulations challenging.
• 43% of retailers are investing in technology, but there are significant GDPR risks.