Contentious regulatory

We’re recognised leaders in contentious regulatory risk advisory work in the sphere of retail financial services. In this area, we regularly advise firms on how to handle sensitive regulatory issues with a view to minimising the risk of enforcement action and operational disruption.

We‘re entrenched within the retail sector, meaning we have a deep understanding of the products and operations that are subject to regulatory scrutiny. Members of our team have also worked for regulators (including the FCA) and/or are compliance experts, meaning that we provide a practical layer beyond the black letter law. This is what sets us out from our competitors.

Our experience includes advising firms on how to navigate supervision inquiry and intervention, including section 166 reviews, thematic reviews and past business reviews, through to designing and delivering large scale remediation, redress and customer contact exercises.

We're well versed in developing both reputational protection and litigation tail management strategies, based upon lessons learned from our involvement in numerous regulatory interventions, litigation portfolios and common interest privilege groups.

We also provide practical advice on prevention in addition to response, with a particular focus on governance, systems and controls, policies and procedures and conduct and culture.

Our high-quality legal expertise is bolstered by our flexible resourcing models, dedicated LPM and Legal Analyst support and innovative tech solutions, all of which are designed to balance efficiency, cost and quality.

Experience

• Undertaking a KYC remediation programme for a cryptocurrency client based in Switzerland, following regulatory intervention.
• Managing a £400 million remediation and customer contact programme following Skilled Person findings into the treatment of SME customers.
• Providing advisory support to a number of firms in connection with a Skilled Person review concerning motor finance commissions.
• Board advisory support in connection with a Skilled Person review into financial crime systems, controls and transformation.
• A detailed past business review and remediation exercise following a Skilled Person Review in connection with the sale of interest rate hedging products.
• Conducting a past business review and redress exercise concerning defined benefit pension transfer activities.